How to Start a Cloud, Network, and System Support Career (in Australia & Beyond) with Zero IT Experience

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2025-06-02

Australia's IT Landscape in 2025

Australia's tech sector is booming. IT spending is projected to reach A$146.85 billion in 2025. This marks an 8.7% increase from the previous year. 

Similarly, key growth areas include cloud computing, cybersecurity, and artificial intelligence (AI). In like manner, cloud, network and system support is also a booming sector. Job openings have increased by 15%, 18%, and 22% respectively.

Likewise, the demand for skilled professionals is also high. To boot, the sector is expected to require an additional 286,000 tech workers in 2025. 

Global IT Trends in 2025

In like manner, globally, IT spending is forecasted to reach $5.75 trillion in 2025. This represents a 9.3% growth over 2024. 

Moreover, the integration of AI into various industries is a significant driver of this growth as well. Today, the fabric of daily operations and services weaves AI very strongly. Generative AI, in particular, is reshaping industries through its ability to create sophisticated and human-like content. Furthermore, this enhances productivity and innovation. That is why leaning IT today is very important today. 

Opportunities for Aspiring IT Professionals

For individuals looking to enter the IT field, this is an opportune time. The high demand for tech professionals means that there are ample opportunities. Especially for those equipped with the right skills and certifications. Notably, this is further enhanced with the sector's rapid growth.

Extratech’s 12-week Cloud, Network, and System Support Trainingprovides the necessary foundation to start a successful career in IT.

What is Cloud, Network & System Support? 

Cloud, Network, and System Support refers to the combined IT functions that keep an organization’s digital operations running securely, smoothly, and efficiently. 

It includes:
- maintaining cloud platforms (like AWS or Azure)
- ensuring network connectivity between devices and systems, and 
- providing technical support for operating systems, software, and hardware. 

Cloud, Network and System Support professionals are the digital infrastructure managers. Their role ensures your files are safely stored in the cloud. Likewise, they also ensure your devices are securely connected. Accordingly, they also ensure your systems are updated and functioning properly.

In simpler terms, if technology were a house, they’re the electricians, plumbers, and security experts keeping everything in top shape. 

As a result, this field is essential for businesses to operate without downtime. Cloud, Network and System Supportprofessionals prevent cyber threats. Moreover, they also support remote work environments. 

Thus, for job seekers, cloud, network and system support is also one of the fastest-growing and most accessible entry points into the tech industry. As a result, the cloud, network and system support field is ideal career path even for beginners.

Extratech’s Cloud, Network and System Support Training is divided into the following: 

What Is Cloud Computing?

Cloud computing is a way of storing and accessing data and programs over the internet instead of on your local computer.

  • Think of it like renting a digital storage unit.
  • Instead of saving files on your computer, you store them on remote servers.
  • These files can be accessed from anywhere, on any device. For example, laptop, phone, or tablet.

Cloud support professionals make sure your files are:

  • Always accessible
  • Secure and backed up
  • Protected from hackers or data loss

Extratech’s Cloud, Network and System Support Training covers the following under Cloud Computing: 

Microsoft Azure

  • Manage Azure identities and governance
  • Manage Azure Active Directory (Azure AD) objects
  • Configure Azure AD join and self-service password reset
  • Manage role-based access control (RBAC)
  • Provide access to Azure resources by assigning roles
  • Manage subscriptions, resource groups, and governance
  • Configure Azure policies, resource locks, and tags
  • Implement and manage Azure storage (Blob, File Share, etc.)

These topics fall directly under IaaS and PaaS, which are core elements of cloud computing.

Introduction to Office 365

  • Describe Microsoft’s IaaS and PaaS offerings
  • Describe how Azure and Dynamics 365 fit into Microsoft’s ecosystem
  • Cloud-based productivity solutions (e.g., Microsoft Teams, Exchange Online, OneDrive)
  • Benefits of using cloud services vs. on-premises
  • Public, private, hybrid cloud scenarios
  • Cost comparison and cloud migration drivers
  • Windows-as-a-Service (WaaS) deployment
  • Windows Virtual Desktop (WVD)
  • Microsoft 365 app servicing methods

These topics represent SaaS and hybrid cloud adoption strategies, key elements of modern enterprise cloud infrastructure.

Virtualization (when used for cloud-hosted infrastructure)

  • VMware vSphere implementation
  • Installation and implementation of ESXi on bare metal
  • Creating VMs in VMware and Hyper-V

What Is a Computer Network?

A computer network is a group of connected devices that can communicate and share information.

  • Imagine roads between houses. Networks, similarly, let data travel from one “house” (computer) to another.
  • These roads need traffic lights, signs, and lanes. That’s what networking professionals build and maintain.

They ensure:

  • Smooth and secure data flow
  • Firewalls to block hackers
  • Reliable connections across your devices

Extratech’s Cloud, Network and System Support covers the following under Computer Network (Cisco Certified Support Technician Networking) 

Networking Foundations

  • TCP/IP model, OSI model, frames, packets, addressing
  • Bandwidth vs. throughput (latency, speed test tools)
  • Types of networks: LAN, WAN, MAN, CAN, PAN, WLAN
  • Topologies (physical & logical)

Networking Protocols & Services

  • TCP vs. UDP
  • FTP, HTTP, HTTPS, SFTP, DHCP, DNS, ICMP, NTP

Addressing and Subnetting

  • IPv4 & IPv6 address formats
  • Subnet masks and CIDR notation
  • NAT (Network Address Translation)
  • Public vs. private IPs

Endpoints and Media

  • Cables (fiber, copper), connectors (RJ-45, coax)
  • Wi-Fi, cellular, and wired connectivity
  • IoT, mobile devices, printers, servers
  • OS-specific networking utilities (Windows, Linux, macOS, Android, iOS)

Infrastructure and Devices

  • Cisco device status indicators
  • Routers, switches, ports (Ethernet, SFPs, USB, Console)
  • Routing and switching (Layer 2 vs. Layer 3, VLANs, MAC filtering)
  • Patch cables, power racks, and topology setup

Diagnostics and Troubleshooting

  • Ping, traceroute, ipconfig, nslookup, Wireshark packet captures
  • Help desk and ticketing procedures
  • Troubleshooting methodologies and escalation

Network Security

  • Firewalls (rules, ports, protocols)
  • Security concepts: CIA triad, AAA, MFA, encryption
  • Common threats: spam, phishing, malware
  • Wireless router security (WPA2, WPA3)

What Is System Support?

System support is the work done to keep computers, software, and tools running properly.

  • Think of it like being a digital handyman.
  • You fix errors, update systems, and keep everything running.

Examples include:

  • Solving email or printer issues
  • Installing software
  • Maintaining operating systems like Windows

Extratech’s Cloud, Network and System Support covers the following for System Support: 

  • Windows 10/11 troubleshooting
  • Imaging of Windows Operating System
  • Port forwarding and Remote Desktop connections
  • Audio and visual conferencing tools (Zoom, Teams, etc.)
  • RAID configurations (RAID 0, 1, 5, 10)
  • Remote support via RDP, Zoom, TeamViewer, AnyDesk

These are direct system-level skills dealing with OS configuration, end-user support, and system utilities.

Windows Server Administration 

  • Installing and managing Windows Server 2016/2019
  • Active Directory, DNS, DHCP setup and management
  • Role/feature configuration in Windows Server
  • Domain controller setup and replication
  • Group Policy Management
  • File and Print services setup
  • Exchange Server installation and mailbox configuration

These are core system administration responsibilities involving on-prem server environments.

Virtualization

  • Introduction to Hyper-V and VMware
  • Creating virtual machines (VMs)
  • Implementing VMware vSphere, ESXi on bare metal

Ticketing System (System Operations)

  • Creating, assigning, and resolving support tickets via KACE or Zendesk
  • Documenting system-level issues and solutions

Tasks

  • Resolving 30–40 tickets under instructor supervision
  • Designing system architectures for small to medium businesses (with components like DNS, DC, DHCP, Exchange)

These simulate real system admin responsibilities in enterprise environments.

Why Are Cloud, Network and System Support Skills Important Today?

Almost every business runs on technology.

  • If systems crash, the business stops.
  • Data must stay secure.
  • Emails, apps, and websites need to work 24/7.

That’s why cloud, network, and system support experts are in high demand.

What Jobs Can I Get withCloud, Network and System Support Skills?

You can land entry-level IT roles that pay well and grow fast.

Common job titles:

  • Service Desk Analyst
  • IT Helpdesk Support
  • Desktop Support
  • Technical Engineer Support
  • Support Engineer
  • Field Technician
  • Support Analyst
  • IT Support Specialist
  • Infrastructure Engineer
  • System Engineer

What is the Average Salary for Cloud, Network and System Support Professionals in Australia? 

Average Salary for Cloud, Network, and System Support Professionals in Australia (2025)

Cloud Professionals

  • Cloud Specialist:
    The average annual salary ranges from $125,000 to $145,000
  • Cloud Engineer:
    The average salary is typically between $120,000 and $152,500 per year, depending on experience and employer.
    • Entry-level: Around $118,000–$136,250
    • Mid-level: Around $140,000–$152,500
    • Senior-level: Can reach up to $183,750
  • Cloud Network Engineer:
    The average salary is about $128,750 to $163,750 per year, with some roles in major cities or senior positions offering up to $195,000

Network Professionals

  • Network Analyst:
    The average net salary is $134,233 per year, with entry-level positions starting at $94,378 and senior roles reaching up to $166,872
  • Network Engineer (General):
    • Sydney, NSW: ~$109,100
    • Brisbane, QLD: ~$98,300
    • Melbourne, VIC: ~$85,100
    • Canberra, ACT: ~$83,600
  • Network Support Engineer:
    The average salary ranges at $10,300 per year. 

System Support Professionals

  • Based on related network support data and general industry trends, System Support Engineers in Australia can expect salaries ranging from $70,000 to $110,000 per year, depending on experience and specialization.

Summary Table

RoleAverage Salary (AUD/year)Entry LevelSenior Level
Cloud Specialist$125,000–$145,000$105,000+$145,000+
Cloud Engineer$120,000–$152,500$118,000–$136,250$183,750
Cloud Network Engineer$128,750–$163,750$100,000+$195,000
Network Analyst$134,233$94,378$166,872
Network Engineer (Sydney)$109,100
System Support Engineer$70,000–$110,000*$60,000+$110,000+

*Estimate based on industry trends and related roles.

Key Insights

  • Cloud roles generally command higher average salaries than traditional network or system support roles, reflecting demand for cloud expertise.
  • Network professionals with advanced skills or working in major cities can approach or exceed the six-figure mark.
  • System support roles tend to offer lower salaries compared to cloud and advanced network positions but remain competitive within the IT sector.

All figures are based on 2025 data and may include superannuation and other benefits, depending on employer reporting

Average salary for cloud, network and system support professionals’beginners: $65,000 to $73,000/year

With experience and certifications, your income can grow even more.

 

Can I land an IT jobin Australia, in the Cloud, Network and System Support field, even with no prior IT background?

Yes, you absolutely can. The Australian tech industry is booming. Thus, there is a high demand for skilled professionals, even at the entry level. 

Many companies are open to hiring beginners who have completed practical training and hold recognized certifications. With the right course, like Extratech’s 12-week Cloud, Network, and System Support Training, you will gain hands-on experience, job-ready skills, and resume support. 

Important to not is that employers value your ability to learn, problem-solve, and adapt. These skills are valued more than just past experience. 

In conclusion, yes, you can land an IT job in Australia without any prior background, as long as you’re prepared and certified (with Extratech).

Is There Really a Demand for IT Support Jobs and Cloud, Network and System Support Professionals?

Yes, IT support jobs, especially for Cloud, Network and System Support, are growing at a rate of 17.4% over the next five years.

Moreover, every company, from hospitals to retail to banks, needs tech professionals to keep their operations running.

What Will I Learn in Extratech’s 12-Week Cloud, Network and System Support Training?

Extratech’s Cloud, Network and System Support Training covers everything you need to land your first tech job:

  • Cloud Computing: Learn AWS, Microsoft Azure, and cloud storage management.
  • Networking: Understand IP addresses, routers, firewalls, and data flow.
  • System Support: Master Windows, Linux, printers, email servers, and troubleshooting.

Additionally, you’ll also get:

  • Hands-on lab experience with real tools
  • Training on real-world IT issues

Does Extratech’s Training Help with Job Hunting?

Yes, absolutely. Extratech’s Training moduleincludes full career support to help you land a job fast.

We provide:

  • Resume and cover letter optimization (AI-powered)
  • LinkedIn profile makeover
  • Job search strategy
  • Interview coaching (technical + behavioral)
  • Business and professional email support

Do I Need Experience to Join Extratech’s Cloud, Network and System Support Training?

No, you do not need any prior experience, professional or academic, to join Extratech’s Cloud, Network and System Support Training.

  • We start from the basics.
  • All materials are beginner-friendly.
  • You’ll graduate with the skills to apply for real jobs.

What Certifications Can I Access after Extratech’s Cloud, Network and System Support Training?

After Extratech’s Cloud, Network and System Support Training completion, you’ll be able to take and pass the certification exams for the following: 

  • CCNA 200-301
  • MS-900: Microsoft 365 Fundamentals
  • AZ-104: Microsoft Azure Administrator
  • AZ-900: Microsoft Azure Fundamentals
  • ITIL V4 Foundation

These certifications make you more competitive in the job market. Extratech’s Training will equip you to take and pass the certification exams. 

Why Choose Extratech’s Cloud, Network and System Support Training?

  • Beginner-Friendly: No prior IT experience needed. Perfect for total beginners.

 

  • Career-Ready in Just 12 Weeks: Fast-track your journey into a high-paying tech job.

 

  • 100% Success Rate: Proven track record of student job placements and career transitions.

 

  • Hybrid Learning Options: Choose between fully online or in-person classes to suit your lifestyle.

 

  • Hands-On Practical Training: Train on real IT systems, not just theory.

 

  • Industry-Recognized Curriculum: Aligned with global standards (Cisco, Microsoft, CompTIA).

 

  • Instructor with Real-World Experience: Learn directly from Binod Kunwar, a 10+ year IT veteran who started from the ground up.

 

  • Focused on International Students: Tailored training for South Asian and international learners.

 

  • Career Coaching & Counseling Included: Get resume, cover letter, LinkedIn, and job strategy support.

 

  • Mock Interviews (Technical + Behavioral): Build confidence with real practice.

 

  • Job Search Assistance: Support until you land your first role.

 

  • End-to-End Job Placement Support:Help provided through the entire hiring process.

 

  • AI-Powered Tools: Use advanced tech to optimize your job application documents.

 

  • Work on Real Support Tickets: Solve 30–40 real-world support tickets during training.

 

  • Design Real IT Infrastructure: Build networks and system setups for simulated businesses.

 

  • Covers Cloud, Network & System Skills: Full-scope IT training in one program.

 

  • Prepares for Industry Certifications: Be ready to pass exams like CCNA, AZ-900, MS-900, ITIL V4, and more.

 

  • Enterprise-Level Tool Training: Hands-on with tools like VMware, Hyper-V, Azure, Windows Server, Exchange, and more.

 

  • Ticketing Systems Included: Train on Zendesk and KACE, tools used by global companies.

 

  • Live Support & Mentorship: Access instructors and mentors throughout your learning journey.

 

  • Flexible Payment Options: Options that make the program accessible to more students.

 

  • Access to Training Materials: Revisit lessons any time.

 

  • Social Proof: Daily success stories shared on social media - proof of our training’s success. 

 

  • Give Back While You Learn: 100% of training proceeds go to building Nepal's Extratech’s Oval International Cricket Stadium.

 

  • Small Class Sizes: More attention, better feedback, faster growth.

 

  • Post-Training Support: We're with you even after you graduate.

 

  • Future-Proof Your Career: Enter a field growing 17.4% annually with high salaries and global demand.

 

Frequently Asked Questions (FAQs)

Q: Can I do this while working a full-time job? A: Yes. Our flexible training schedule works around your life.

Q: Is this online or in-person? A: We offer hybrid learning options, both virtual and on-site.

Q: What if I don’t understand tech at all? A: No worries! We break everything down with real-life examples and coach you step-by-step.

Q: How long before I can start applying for jobs? A: Many students start applying as early as week 8 of the training.

Q: Is there financial aid or scholarships?

 A: Reach out to us directly, we’ll walk you through available options.